Informational, not legal advice. Your declaration, bylaws and specific facts matter. For decisions affecting your association, consult a Florida-licensed attorney or the DBPR Division of Condominiums, Timeshares and Mobile Homes. We are nonpartisan and take no position on legislation.
DBPR's Division of Condominiums, Timeshares and Mobile Homes accepts complaints from condo owners in three ways: by mail, through an online form on the DBPR website, or in person at a regional office. DBPR also publishes a checklist of what to include (DBPR FAQ).
What the Division can review (as of July 1, 2025) (DBPR FAQ):
- procedural financial issues, such as budgets, assessments, fines, reserves and financial reporting;
- elections and recalls;
- access to official records;
- meeting procedures;
- conflicts of interest;
- completion of SIRS and milestone inspections;
- board member education;
- written owner inquiries.
What to expect (DBPR FAQ):
- Within 2 business days: written confirmation that the complaint was received.
- 10–15 days: review of whether the complaint is within the Division's jurisdiction, whether it describes a potential violation, and whether the needed documents were provided.
- About 30 days: if the case goes to investigation, an investigator contacts you.
- Up to 90 days: the investigator aims to finish within 90 days and sends status updates every 30 days.
Checking status. You can check a complaint's status through DBPR's License Verification tool (DBPR FAQ).
Tip: before filing, send your association a written inquiry and keep copies. Written owner inquiries are themselves within the Division's jurisdiction (DBPR FAQ).
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